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Current customer information

Check if your vehicle is affected.

Please enter your vehicle identification number (VIN).

Please note: The search checks only if your vehicle of the brands Volkswagen and Volkswagen Commercial Vehicles is affected by the nitrous oxide correction action. Vehicles sold in the USA and Canada are not covered by this search.

Please contact Volkswagen Customer Service for further information.

Dear Volkswagen customer, The vehicle identification number (VIN) [vin-number] entered is not known to us. Please check your entry.

Dear Volkswagen customer, Please prove to us that you are not a robot. Simply click on the reCAPTCHA box.

Dear Volkswagen customer, The vehicle identification number (VIN) [vin-number] entered is not known to us. Please check your entry.

Dear Volkswagen customer, Unfortunately your search could not be carried out. Please try again later.

Please enter your VIN.

What is a VIN?

The vehicle identification number (VIN) is a 17-figure number that identifies your vehicle. You can find this in your vehicle registration document, in part 1 of the registration certificate or in the lower part of the front windscreen.

Vehicle registration document

Part 1 of the registration certificate

Windscreen

We will honour our responsibility.

A response is our top priority: 

That is why we have developed technical measures for all vehicles affected by the irregularities in nitrous oxide emission values. We are contacting the affected customers individually. You can check whether your vehicle is affected by entering your vehicle identification number.

The CO2 issue has also largely been resolved. You will find comprehensive information below in the questions and answers section. We will be happy to answer any questions you may have.

Jürgen Stackmann, member of the Volkswagen Passenger Cars Brand Board, business departments “Sales, Marketing and After Sales”

Your Volkswagen is in good hands.

In the upcoming weeks and month, our Volkswagen mechanics will take care of the affected diesel vehicles. In this short film, Sebastian Masgai shows you what steps he and his colleagues will be taking on the vehicle.

Download the Volkswagen Service App.

The Volkswagen Service App provides you with reliable, quick and easy support when you are on the go. For example, you can find a Volkswagen service partner near you, help in case of breakdowns and useful tips. And now a new feature: Check in the app if your vehicle is affected by the nitrous oxide correction action.

News - 04 November 2016

Volkswagen receives go-ahead from the Federal Motor Transport Authority for the modification of models with the 1.6-litre EA 189 TDI engine

The technical solutions for 2.6 vehicles with EA 189 1.6-litre TDI engines have been approved by the Federal Motor Transport Authority (KBA). Implementation can therefore soon begin on the first of the vehicles of the third and final engine size. The vehicle keepers will be notified in succession over the coming weeks. All affected customers can then book their vehicle in for the modification at an authorised workshop at a time of their choosing.Die technischen Lösungen für 2,6 Millionen Fahrzeuge mit 1,6l-TDI-Motor des Typs EA 189 wurden vom Kraftfahrt-Bundesamt (KBA) freigegeben. Damit kann die Umsetzung bei den ersten Fahrzeugen der dritten und letzten Hubraumklasse zeitnah beginnen. Die Fahrzeughalter werden in den kommenden Wochen sukzessive benachrichtigt. Danach können alle betroffenen Kunden kurzfristig Umrüsttermine in einer Vertragswerkstatt nach Wunsch vereinbaren. 

Read more
News - 14. August 2016

Volkswagen receives go-ahead from the Federal Motor Transport Authority for the modification of models with the 1.2-litre EA189 TDI engine

The Federal Motor Transport Authority (KBA) has approved the technical solutions for vehicles with the 1.2-litre EA189 TDI engine. The KBA approval applies to 460,000 vehicles of affected Group brands, including the Volkswagen Polo and SEAT Ibiza models. The software update can now be promptly carried out on the first vehicles of the second affected engine-size category. The owners of these models are being successively informed and can then make an early appointment with an authorised workshop to have the update done.

Read more
News - 08. Jun 2016

Approval of the technical solutions for around 1.1 million further Group vehicles confirmed by the Federal Motor Transport Authority

Volkswagen is making progress with implementing the technical solutions for affected vehicles: the Federal Motor Transport Authority (KBA) has given the go-ahead for the modification of around 1.1 million further vehicles of the Volkswagen Passenger Cars, Volkswagen Commercial Vehicles and Audi brands. Owners of Volkswagen Tiguan models and of the Caddy from Volkswagen Commercial Vehicles – all fitted with EA 189 2.0-litre TDI engines – are being informed and can then agree individual service appointments. The KBA has thus so far approved more than 2.5 million Group vehicles for the modification.

Read more
News - 03. Jun 2016

Retrofit of Volkswagen Passat, CC and Eos begins

Today, Germany's Federal Motor Transport Authority (KBA) approved the technical solutions for the Volkswagen Passat, CC and Eos models with 2.0l TDI EA 189 engines. Over 800,000 vehicles affected by the diesel issue are now to be recalled as soon as possible. The affected owners will receive letters from Volkswagen and can then arrange a service appointment with a Volkswagen partner workshop without delay.

Read more
News - 28 April 2016

Volkswagen starts recall of the first Golf model

  • Federal Motor Transport Authority (KBA) grants approval for the software solution for affected Golf 2.0l TDI BMT
  • Customers can arrange workshop appointments at short notice
  • Recall of further volume models to follow soon

The Volkswagen passenger car brand is starting the technical modification of vehicles affected with engine type EA 189. The first model that customers will be soon able to make a service appointment for is the Golf TDI Blue Motion Technology (BMT) with a 2.0l engine. In Europe around 15,000 Golf cars affected with a manual gearbox are being called to the workshops. Further Volkswagen passenger car brand models will follow shortly in the recall process.

Read more

Frequently asked questions

On this page you find important FAQs dealing with the current development at Volkswagen. This information will be updated continuously.

No. All the vehicles concerned are safe from a technical standpoint and roadworthy.

Volkswagen has developed solutions for the vehicles affected and will inform you by mail without delay as soon as the service measure can be performed on your vehicle.

Yes, all the vehicles concerned are safe from a technical standpoint and roadworthy.

Volkswagen will contact you as soon as possible to let you know about any measures. Should you not have a Volkswagen dealer contact, please use the contact function on this website.

Volkswagen is working intensively on eliminating these deviations with technical solutions – free of charge to our customers.

Volkswagen will contact you to let you know about any technical solutions.

Software installed in vehicles fitted with EA 189 diesel engines provides for compliant NOx values during dynamometer tests.

According to the findings of the authorities, the emissions of nitrogen oxide during testing on the rolling road test bed deviate from legal requirements due to a modus optimized for this testing cycle.

Volkswagen Group new vehicles offered within the European Union with EU6 diesel drives comply with legal requirements and environmental standards.

No. Petrol engines are not affected because the exhaust treatment systems for diesel and petrol engines are completely different. Consequently, petrol engines are not affected by the switchover.

Yes. A label in the spare wheel recess confirms that remedial measures have been carried out. This information is also archived in the electronic vehicle history accessible to every contract partner. The remedial measures will also be entered manually in the service plan.

No, the optimized software cannot cause any damage to your vehicle. The software allowed the vehicle to recognize a test situation; the software was inactive during normal operation.

Yes, all Volkswagen partners in Germany and other European countries are being informed.

Yes, Volkswagen will cover the costs.

Yes, however, the measures to be carried out can differ depending on model and engine.

What we are talking about here are differences of a single-digit number of grams. To explain that further: an additional 3 grams of CO2 emissions per kilometre equates to an increase in fuel consumption of around 0.1 l/100 km. It is important to emphasise that the measurements relate to the NEFC cycle. The actual consumption levels that customers themselves experience remain unchanged.

Nothing changes for the customer. There is no change in their vehicle’s actual fuel consumption and nor does any technical work need to be done on them.

No, the CO2 and fuel consumption levels measured will in the course of the type approval process be incorporated into the future new vehicles' documents and into all trade communications. No software or technical modifications will be made.

The homologation measurement is carried out in accordance with the NEDC (New European Driving Cycle), a standardised driving cycle for Europe. It produces a comparative value and provides customers with a benchmark for evaluating different vehicles from different manufacturers in terms of their consumption characteristics. Driving behaviour is usually different in practice, which means that the homologation figures and the real-world consumption can only be compared with one another to a limited extent. From 2017 the “WLTP” will take effect as a homologation cycle. There, higher speeds and higher acceleration will be realised. The WLTP is therefore more practice-oriented.

Contact us.

Do you have questions about the current situation at Volkswagen or the status of your vehicle? Our customer service is happy to assist.

E-Mail

On the web

Send us an email:

0800 - 86 55 79 24 36

By telephone

You can reach our free hotline around the clock:

0800 - 86 55 79 24 36

Check if your vehicle is affected.

Please enter your vehicle identification number (VIN).

Please note: The search checks only if your vehicle of the brands Volkswagen and Volkswagen Commercial Vehicles is affected by the nitrous oxide correction action. Vehicles sold in the USA and Canada are not covered by this search.

Please contact Volkswagen Customer Service for further information.

Dear Volkswagen customer, The vehicle identification number (VIN) [vin-number] entered is not known to us. Please check your entry.

Dear Volkswagen customer, Please prove to us that you are not a robot. Simply click on the reCAPTCHA box.

Dear Volkswagen customer, The vehicle identification number (VIN) [vin-number] entered is not known to us. Please check your entry.

Dear Volkswagen customer, Unfortunately your search could not be carried out. Please try again later.

Please enter your VIN.

What is a VIN?

The vehicle identification number (VIN) is a 17-figure number that identifies your vehicle. You can find this in your vehicle registration document, in part 1 of the registration certificate or in the lower part of the front windscreen.

Vehicle registration document

Part 1 of the registration certificate

Windscreen

News - 04 November 2016

Volkswagen receives go-ahead from the Federal Motor Transport Authority for the modification of models with the 1.6-litre EA 189 TDI engine

The technical solutions for 2.6 vehicles with EA 189 1.6-litre TDI engines have been approved by the Federal Motor Transport Authority (KBA). Implementation can therefore soon begin on the first of the vehicles of the third and final engine size. The vehicle keepers will be notified in succession over the coming weeks. All affected customers can then book their vehicle in for the modification at an authorised workshop at a time of their choosing.Die technischen Lösungen für 2,6 Millionen Fahrzeuge mit 1,6l-TDI-Motor des Typs EA 189 wurden vom Kraftfahrt-Bundesamt (KBA) freigegeben. Damit kann die Umsetzung bei den ersten Fahrzeugen der dritten und letzten Hubraumklasse zeitnah beginnen. Die Fahrzeughalter werden in den kommenden Wochen sukzessive benachrichtigt. Danach können alle betroffenen Kunden kurzfristig Umrüsttermine in einer Vertragswerkstatt nach Wunsch vereinbaren. 

Read more
News - 14. August 2016

Volkswagen receives go-ahead from the Federal Motor Transport Authority for the modification of models with the 1.2-litre EA189 TDI engine

The Federal Motor Transport Authority (KBA) has approved the technical solutions for vehicles with the 1.2-litre EA189 TDI engine. The KBA approval applies to 460,000 vehicles of affected Group brands, including the Volkswagen Polo and SEAT Ibiza models. The software update can now be promptly carried out on the first vehicles of the second affected engine-size category. The owners of these models are being successively informed and can then make an early appointment with an authorised workshop to have the update done.

Read more
News - 08. Jun 2016

Approval of the technical solutions for around 1.1 million further Group vehicles confirmed by the Federal Motor Transport Authority

Volkswagen is making progress with implementing the technical solutions for affected vehicles: the Federal Motor Transport Authority (KBA) has given the go-ahead for the modification of around 1.1 million further vehicles of the Volkswagen Passenger Cars, Volkswagen Commercial Vehicles and Audi brands. Owners of Volkswagen Tiguan models and of the Caddy from Volkswagen Commercial Vehicles – all fitted with EA 189 2.0-litre TDI engines – are being informed and can then agree individual service appointments. The KBA has thus so far approved more than 2.5 million Group vehicles for the modification.

Read more
News - 03. Jun 2016

Retrofit of Volkswagen Passat, CC and Eos begins

Today, Germany's Federal Motor Transport Authority (KBA) approved the technical solutions for the Volkswagen Passat, CC and Eos models with 2.0l TDI EA 189 engines. Over 800,000 vehicles affected by the diesel issue are now to be recalled as soon as possible. The affected owners will receive letters from Volkswagen and can then arrange a service appointment with a Volkswagen partner workshop without delay.

Read more
News - 28 April 2016

Volkswagen starts recall of the first Golf model

  • Federal Motor Transport Authority (KBA) grants approval for the software solution for affected Golf 2.0l TDI BMT
  • Customers can arrange workshop appointments at short notice
  • Recall of further volume models to follow soon

The Volkswagen passenger car brand is starting the technical modification of vehicles affected with engine type EA 189. The first model that customers will be soon able to make a service appointment for is the Golf TDI Blue Motion Technology (BMT) with a 2.0l engine. In Europe around 15,000 Golf cars affected with a manual gearbox are being called to the workshops. Further Volkswagen passenger car brand models will follow shortly in the recall process.

Read more

Frequently asked questions

On this page you find important FAQs dealing with the current development at Volkswagen. This information will be updated continuously.

No. All the vehicles concerned are safe from a technical standpoint and roadworthy.

Volkswagen has developed solutions for the vehicles affected and will inform you by mail without delay as soon as the service measure can be performed on your vehicle.

Yes, all the vehicles concerned are safe from a technical standpoint and roadworthy.

Volkswagen will contact you as soon as possible to let you know about any measures. Should you not have a Volkswagen dealer contact, please use the contact function on this website.

Volkswagen is working intensively on eliminating these deviations with technical solutions – free of charge to our customers.

Volkswagen will contact you to let you know about any technical solutions.

Software installed in vehicles fitted with EA 189 diesel engines provides for compliant NOx values during dynamometer tests.

According to the findings of the authorities, the emissions of nitrogen oxide during testing on the rolling road test bed deviate from legal requirements due to a modus optimized for this testing cycle.

Volkswagen Group new vehicles offered within the European Union with EU6 diesel drives comply with legal requirements and environmental standards.

No. Petrol engines are not affected because the exhaust treatment systems for diesel and petrol engines are completely different. Consequently, petrol engines are not affected by the switchover.

Yes. A label in the spare wheel recess confirms that remedial measures have been carried out. This information is also archived in the electronic vehicle history accessible to every contract partner. The remedial measures will also be entered manually in the service plan.

No, the optimized software cannot cause any damage to your vehicle. The software allowed the vehicle to recognize a test situation; the software was inactive during normal operation.

Yes, all Volkswagen partners in Germany and other European countries are being informed.

Yes, Volkswagen will cover the costs.

Yes, however, the measures to be carried out can differ depending on model and engine.

What we are talking about here are differences of a single-digit number of grams. To explain that further: an additional 3 grams of CO2 emissions per kilometre equates to an increase in fuel consumption of around 0.1 l/100 km. It is important to emphasise that the measurements relate to the NEFC cycle. The actual consumption levels that customers themselves experience remain unchanged.

Nothing changes for the customer. There is no change in their vehicle’s actual fuel consumption and nor does any technical work need to be done on them.

No, the CO2 and fuel consumption levels measured will in the course of the type approval process be incorporated into the future new vehicles' documents and into all trade communications. No software or technical modifications will be made.

The homologation measurement is carried out in accordance with the NEDC (New European Driving Cycle), a standardised driving cycle for Europe. It produces a comparative value and provides customers with a benchmark for evaluating different vehicles from different manufacturers in terms of their consumption characteristics. Driving behaviour is usually different in practice, which means that the homologation figures and the real-world consumption can only be compared with one another to a limited extent. From 2017 the “WLTP” will take effect as a homologation cycle. There, higher speeds and higher acceleration will be realised. The WLTP is therefore more practice-oriented.

Contact us.

Do you have questions about the current situation at Volkswagen or the status of your vehicle? Our customer service is happy to assist.

E-Mail

On the web

Send us an email:

0800 - 86 55 79 24 36

By telephone

You can reach our free hotline around the clock:

0800 - 86 55 79 24 36

Facts on diesel emissions.

Learn everything important here in short videos: From the function of the switch-off software to planned remedial measures to making an appointment with a Volkswagen partner.

How to get an appointment.

Learn when you can make an appointment for your vehicle for a free modification and how the action will proceed for you as a customer.

After-treatment of diesel exhaust.

We will show you here how hazardous substances are gradually removed from diesel engine exhaust in order to comply safely with the requirements on the worldwide markets.

How does the switch-off
software work?

Here you will learn how a special test-bench mode is activated in the vehicle on the test bench that calls up a specified profile for testing exhaust values.

Remedial measures for the diesel issue.

See which measures are used for which engine type. And with that, when the activation of a new engine control software is sufficient and when a technical correction is necessary.

Download the Volkswagen Service App.

The Volkswagen Service App provides you with reliable, quick and easy support when you are on the go. For example, you can find a Volkswagen service partner near you, help in case of breakdowns and useful tips. And now a new feature: Check in the app if your vehicle is affected by the nitrous oxide correction action.

Contact us.

Do you have questions about the current situation at Volkswagen or the status of your vehicle? Our customer service is happy to assist.

E-Mail

On the web

Send us an email:

0800 - 86 55 79 24 36

By telephone

You can reach our free hotline around the clock:

0800 - 86 55 79 24 36